Business Process Automation (BPA), also known as Business Process Outsourcing uses technology to automate tasks that otherwise require manual labor and are prone to mistakes. This frees employees up to perform more efficient work and improve customer service.

Before deciding which processes to automate, and how, businesses need to assess their ability to adapt their workflows daily. They also need to identify the processes with the highest potential for cost-savings and other operational improvements. During this phase, teams have to meet with leaders and employees affected by the BPA to ensure they are able to clearly communicate benefits and address concerns.

Once a team has decided the tasks to automate, it must select the right features in Citrix Sharefile trial tools to make it happen. A good option is low-code automation software that allows business teams to make use of a user-friendly interface to build, modify and monitor their own automated processes without the requirement for a ticketing system and IT support. Examples include Blue Prism, UiPath and other options.

Process discovery and identification: Examining the current processes is crucial prior to making the switch to automation of business processes It is therefore essential to have key employees participate in workshops and brainstorming sessions. These sessions will assist you in getting a better understanding of each step, and identify areas that need improvement.

Once you’ve identified areas where automation of business processes could be beneficial, you can begin prototyping and testing a technological solution. Once the system is set to go live, you’ll need to train employees on the new processes and then implement the well-tested system.